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Legal & Terms

Legal - Software

Software Legal

Contents

 

App Licensing

All versions of our apps sold through iTunes/App Store are subject to Apple’s standard End User Licensing Agreement (EULA), as well as the terms and conditions of the App Store and/or the Volume Purchase Program (VPP) depending on how you purchase the app.

View End User License Agreement View App Store Terms View VPP Terms

Please be aware that these terms clearly state that you must purchase a separate app license for each iPad in any setting where a device is used by multiple individuals:

"Individuals acting on behalf of a commercial enterprise, governmental organization or educational institution (an “Enterprise”) may download and sync non-Arcade Apps for use by either (i) a single individual on one or more devices owned or controlled by an Enterprise; or (ii) multiple individuals on a single shared device owned or controlled by an Enterprise. For the sake of clarity, each device used serially or collectively by multiple users requires a separate license."

 

Privacy Policy

This privacy policy describes how your personal information is collected, used, and shared when you use our apps.

What Information We Collect

Kiosk Group, Inc. does not collect specific information about how you are using the app, nor what your visitors do within the app. As a part of our commitment to providing a stable app experience, we use the Firebase reporting framework to return iOS/iPadOS crash reports and data on the percentage of user sessions that end in a crash. Crash reports describe the conditions under which the application terminated, in most cases including a complete backtrace for each executing thread. They do not contain sensitive information or user input (for example, logins, passwords, form entry). As this reporting does include a randomized identifier, if you are in the EU, this reporting is disabled by default, but it can be disabled by any user in the app's settings.

If you are using our Remote Management Server, information about user sessions, including navigation history and screenshots, may be sent to the remote management server - these usage analytics can be disabled in the app's settings if needed. We do not access this data except as needed to provide support.

The only time we need specific information about how you are using the app is if you report a problem and we request troubleshooting logs. In this case, you have to manually turn this logging on and send it to us - nothing is done automatically or without explicit consent.

If you've opted in to share usage data when you are setting up your iPad and are running iPadOS or iOS 8 or later, Apple collects basic use metrics and shares that user data with third-party developers like us. This data is grouped and anonymous and allows us to look at high-level use statistics like how many app sessions we have in a country on a specific date.

We maintain an email list of customers who would like to receive notifications when the app updates - you can sign up for this list, modify your subscription preferences, or unsubscribe here.

When you request support or purchase software directly from us, we collect certain information from you, which may include your name, IP address, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. 

Purchases made through the App Store, Apple Business Manager, or Volume Purchase Program are subject to Apple’s privacy policy.  

How We Use Your Information

We use the customer information that we collect to:

  • communicate with you;
  • provide app support;
  • fulfill orders (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations)
  • screen our orders for potential risk or fraud (in particular, your IP address);
  • and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We also use crash reporting and other troubleshooting and usage data to improve the performance and stability of our apps.  

Sharing Your Information

We share your information with third parties to help us meet the goals described above.

For example, we use Firebase (by Google) to power our crash reporting. You can read more about how Google uses your information here. You can disable crash reporting through Firebase in the app's settings.

We use HelpScout to provide direct support to customers in response to requests - you can read more about how HelpScout uses your information here. 

We use MailChimp to send our email newsletter - you can read more about how MailChimp uses your information here. You can opt out of any data analytics MailChimp offers by emailing them at personaldatarequests@mailchimp.com.

We use Shopify to power our online store - you can read more about how Shopify uses your information here.

We also share information with certain software partners, specifically  KioWare, which creates and hosts our Remote Management Server software. KioWare's privacy policy is available here.

We may also share your information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. In the case of a merger, acquisition, divestiture, or similar transaction, your personal data may be transferred.

Finally, after purchase, you may be included on our public list of clients unless you let us know that you would prefer to opt out.

Data Retention

We use the information outlined above in order to improve our apps, provide support, fulfill purchases, or otherwise to pursue the legitimate business interests listed above.

When you request support or make a purchase, we will maintain your customer information for our records unless and until you ask us to delete this information.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. In addition, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Age of Consent

By using our apps, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use our apps.

Scope & Changes

This privacy policy applies to users of our software apps.  For the privacy policy of this website, please click here. 

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal or regulatory reasons.

Questions and Contact Information

If you would like to access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, please contact us.

 

Rebranding & Version Control

Our rebranded versions are subject to additional terms, which must be signed and returned prior to app distribution.

View Rebranding & Version Control Terms

 

Remote Management Server

If you choose to enable the Remote Management Server features in Kiosk Pro, annually-renewing server client subscription licenses must be purchased separately for each device to be monitored.

Server client subscription licenses must be purchased through Kiosk Group, Inc. (KGI) directly and cannot be purchased through any other entity without prior written permission by KGI. These subscription licenses will be billed annually. Future server licensing and hosting fees are subject to change; notification of any changes will occur prior to invoicing.

Additional licenses are purchased for a full year term, then on renewal are prorated to the expiration date of the original license purchase. Failure to pay the invoiced annual server licensing fees in a timely manner will result in termination of server client licensing and hosting for the project.

Hosting for the remote kiosk management server will be handled by KioWare as part of an agreement with KGI, unless otherwise specified as a part of the associated invoice.

While KGI and KioWare will attempt to prevent any downtime, you agree that they have no control of availability of the services on a continuous or uninterrupted basis for any reason, including, without limitation:

  • equipment malfunctions;
  • periodic maintenance procedures or repairs that KioWare may undertake from time to time as a normal course of its business, including server migration; or
  • causes beyond the control of either entity or that are not reasonably foreseeable by either entity, including, without limitation, interruption or failure of telecommunication or digital transmission links, hostile network attacks, network congestion or other failures.

 

Return Policy

All versions of Kiosk Pro sold through iTunes/App Store and/or Volume Purchase Program (VPP) are subject to the return terms defined by Apple. Refunds for these purchases can only be issued by iTunes Support and are provided at Apple’s discretion.

If you purchased the app less than 90 days ago, you can sign in with your Apple ID to Apple’s Report a Problem website, and request a refund there. This is only possible within 90 days of purchase - if you purchased the app more than 90 days ago, you'll need to contact iTunes Store Support or VPP Support directly.

All sales of app rebranding, content development, and app feature development are final as they are custom work. Work will not commence prior to order confirmation.

As the Remote Management Server product has a free trial period where usability and applicability can be confirmed prior to purchase, all purchases of this product are final.

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